1. Introduction

Welcome to Deliver Us ("we" or "us" or "our"). We operate the Deliver Us mobile application and related services (the "Service"), which provides food and grocery delivery services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By accessing or using the Deliver Us Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our Service for you.

A. Information You Provide Directly: • Account Information: When you create an account, we collect your name, email address, phone number, and a hashed version of your password. • Profile Information: You may provide your delivery address, favorite orders, and dietary preferences. • Order Information: Details of the orders you place, including restaurant/grocery store, items ordered, special instructions, and payment method. • Payment Information: When you make a purchase, our payment processors (e.g., Stripe, Apple Pay, Google Pay) collect your credit/debit card details or other financial information. We do not store full card details on our servers. • Content You Provide: Communications with restaurants, delivery drivers, and our customer support team, including photos or feedback you submit. • Contacts: If you choose to use a referral feature, we may collect contact information from your device's address book with your explicit permission.

B. Information Collected Automatically: • Usage Data: We collect information on how you interact with the Service, such as the features you use, the pages you view, and the time and duration of your activities. • Device Information: We collect your device's IP address, operating system version, device type and model, unique device identifiers (e.g., IDFA for iOS or Advertising ID for Android), mobile network information, and push notification tokens. • Location Information (Precise & Approximate): With your consent, we collect precise or approximate location data from your mobile device to: Show you nearby restaurants and stores. Enable delivery drivers to find your location for pickup and drop-off. Provide relevant promotions and personalize your experience. You can enable or disable location services through your device settings.

C. Information from Third Parties: We may receive information about you from other sources, such as restaurants in our network, marketing partners, and social media platforms (if you link your account or interact with our social media presence).

3. How We Use Your Information

We use the information we collect for the following business purposes: • To create and manage your account. • To process, fulfill, and deliver your orders. • To communicate with you about your orders, account, and our services (e.g., transactional emails, SMS delivery updates, push notifications). • To process payments and prevent fraud. • To provide customer support and respond to your inquiries. • To personalize your experience by suggesting restaurants, stores, and items you may like. • To develop, improve, and optimize our Service, including analyzing user behavior and trends. • To send you marketing and promotional communications (you can opt-out at any time). • To comply with legal obligations and protect our rights.

4. Legal Basis for Processing (For EEA/UK Users)

If you are in the European Economic Area (EEA) or the UK, we process your personal data based on: • Performance of a Contract: To fulfill our obligations to you under our Terms of Service (e.g., processing your order). • Consent: Where you have given us consent, such as for marketing communications or precise location tracking. You can withdraw consent at any time. • Legitimate Interests: For our legitimate business interests, such as improving our Service, fraud prevention, and marketing, where these interests are not overridden by your rights. • Legal Obligation: To comply with applicable law.

5. How We Share Your Information

We may share your information with the following parties: • Service Providers: We share data with trusted third parties who perform services for us, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing services. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify. • Delivery Drivers & Partners: To facilitate your order, we share your name, delivery address, order details, and contact number with the assigned delivery driver and the restaurant or store fulfilling your order. • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred to the new owners. • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). • With Your Consent: We may share your information for any other purpose with your explicit consent.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Your Data Rights & Choices

Depending on your location, you may have the following rights regarding your personal data: • Access and Portability: Request a copy of the personal data we hold about you. • Correction: Update or correct inaccurate data we have about you. • Deletion: Request deletion of your personal data. • Opt-Out of Marketing: Unsubscribe from our marketing emails by clicking the "unsubscribe" link they contain or adjusting your push notification settings in the app. • Controls: You can manage your communication preferences and the data we collect through your in-app account settings or your device permissions (e.g., location, contacts, notifications).

To exercise any of these rights, please contact us at care@deliverus.sa.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data, such as relying on adequacy decisions or standard contractual clauses approved by relevant authorities.

9. Children's Privacy

Our Service is not intended for individuals under the age of 13 (or 16 in the EEA/UK). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete it immediately. If you believe a child has provided us with information, please contact us.

10. Cookies and Tracking Technologies

We and our partners use cookies and similar technologies (e.g., pixels, web beacons) to track user activity on our website and hold certain information to improve the Service, analyze trends, and administer the website.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also provide notice through the Service or via email for significant changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: care@deliverus.sa Address: مدينة حازان ، محافظة أبو عريش، حي الروضة، الرمز البريدي: 84716